Client testimonials


Stephanie says


All I can say is what an amazing experience. Ella and Claudia were just wonderful. Extremely patient and very knowledgeable where as I am not. I came to lakeside down hearted, after scanning many websites and shops back at home and finding nothing. These two ladies are a credit, they found me the most amazing outfit for a very important function. I really can’t thank them enough. I have gone home feeling light hearted and very happy knowing that I will make my husband proud, feeling a million dollars. Thank you ladies, you made me so happy today.

Jo says

I have had the most amazing morning Carlene was so friendly and her advice has been so helpful. I have bought lots of clothing, I would never normally try on. I will defiantly be using this service again on many occasions and recommend to friends.

Nicola says

Carlene was absolutely lovely, the service she provided was very professional and she was not in a hurry to finish when our time was up. I have travelled from the isle of Wight for this experience. Thankyou very much

Excellent service- very professional and helpful and nothing too much trouble. The advice was fantastic and would defiantly recommend this service to friends and family. I will deffiently use this service again.

Suzanne says

Carla Says

So glad I booked this appointment as Carlene has found me various day/night time outfits that would have taken me about four shopping trips to find! Also, as usual she put me in things I would not tried myself but proved that they did in fact suit me!

Beth Says

Ella is polite and very courteous. She made me feel very comfortable during the initial chat and throughout. Ella is very good at her job, I would use her again and fully recommend her and the service.

Barbara SAYS

I didn’t expect today to be such a pleasant experience as I don’t like clothing shopping. My stylist Claudia listened to the fact I cannot walk quickly, told me to take my time. She and Carlene really seemed to listen to what I needed. I’m pleased to say Claudia found me not only a smashing dress to wear for a wedding, but also all the accessories. I will return and recommend this service to people I know.


Ella was excellent, very knowledgeable about trends and advice, very patient, ended up buying items I wouldn’t have normally. Excellent service; very enjoyable. Would definitely recommend lakeside and Ella to anyone looking for advice.

Terry SAYS

Very helpful, tried on all sorts of things I would never have tried. Made me feel confident in the dress I bought. Would recommend to anyone. Very nice lady friendly and helpful. I was recommended through a friend who used the service before.

Really pleased that I chose this service. Ella was really helpful and I bought items I would not have chosen normally. This is a fantastic way to go shopping if short of time and I thoroughly recommend it.

kelly SAYS

Georgina SAYS

Ella was very informative and knowledgeable of trends and styles to suit my body shape. She made me try things I wouldn’t normally have tried and I came away with some great staples for my Spring/ Summer wardrobe. Thank you!

toni SAYS

I arrived not really knowing what to expect. I basically wanted a complete change. Had a really great surprisingly relaxing shopping trip. Came out with some lovely outfits and a much better idea of what shapes and colour suit me, also learned how to mix and match! So please and I look forward to coming back!

kelsey SAYS


Very helpful, very friendly and helped me choose things I wouldn’t usually think to look at. Also great for trying different shops to where I would usually look. Would recommend the experience especially someone looking for a particular event etc. Thanks!! 😊

Sukhi SAYS

My daughter and I had a lovely time with our Personal Stylist. She took the time to understand my daughters likes and dislikes as well as educating her on body shape and possible different styles of clothing that might suit her. We were able to get all the items we needed. Thank you for a fantastic shopping experience x

Emmie SAYS

Having changed body shape + size by 3 sizes I needed new clothes for this summer. Carlene is the only choice for me and has yet again found clothes that I would never have chosen but yet suit me perfectly. Always a pleasurable experience – looking forward to the next trip

jane SAYS

Was very impressed with the advice and helpfulness the girls gave. Helping me with the style and colour. The service was excellent and would recommend it to friends and family, I had the most enjoyable day as I bought my complete wedding outfit. Thankyou

Beverley SAYS

Fabulous! I loved the fulsome service from start to finish. So professional, helpful and enlightening.

Carlene is incredible.

Thank you so much.

I will be back.

Christine SAYS

Had a really lovely day with Ella. She has a very good eye and knowledge which I did not expect. It can be so easy for a third party. Well done! Thank you for being so friendly. Will certainly come back for more.


Hi Ella

Thank you so much for your time Sunday, never have I spent an entire day at Lakeside and spent the whole day smiling too and more importantly so did Fern.

Had a big turf out of my old wardrobe when I got back and wore one of my outfits to work today

the receptionist at the gym commented on my outfit (never happened before) and all the girls at work.  Even my friends 11-year-old daughter commented on the emerald top I wore out with her Sunday night

I feel great - thanks

OMG - wore the yellow dress today - I was like the popular kid at school - SOOOOO many people stopped me to comment on the dress - and this is the gym of hip trendy 20-30 somethings that never speak to me and there were a few men who didn’t even try to disguise the fact they were staring at me as I walked from the gym to work - Feeling Uber confident!


Hi Carlene,

Thanks again for your time on Saturday, which was absolutely invaluable. The service you provide is outstanding and a real credit to the lakeside shopping centre.

Thanks again,

Joanne SAYS

Ella was extremely personable, friendly and understanding. She listened to my needs and didn’t make me feel uncomfortable or awkward. Ella found an entire outfit for me, including stuff I didn’t even think of! I am very happy with my outfit and feel confident for my brother’s wedding.

Beverley SAYS

My appointment went very well, the girls were very friendly and very knowledgeable.

Great advice on my outfit and accessories, even had time to update my make-up too!

All in all a 10 out of 10. Thank you for a very enjoyable experience XX

Chris SAYS

Didn’t expect to find anything to fit me but have been delighted with the whole guided shopping experience. Ella found all sorts of outfits that I’d not have had the courage to try on by myself. Really pleased with my lovely outfit and grateful to Ella for all her patience and friendly help lovely! Thank you.

Andrea and cheryl SAY

Hi Carlene,

Both Andrea and I had an extremely positive experience. 

Although we were aware many women have similar struggles with their bodies, we all tend to get stuck in our own heads, making the situation worse for ourselves.  Working with an independent other, helped us recognise we often do not see what others see.  You managed to raise our levels of confidence to enable us to pick items we previously would have dismissed and helped us see the real picture as opposed to our distorted view.  Personally, I would never have tried a jumpsuit for a variety of negative reasons. Now I feel the right one could look great.  

Andrea looked the best she has done in years - her daughter’s reaction was amazing too - “Wow mummy” (with her eyeballs popping out of her head) “Where’s your food baby gone?” Don’t you just love children!

Both of us felt very comfortable with you and would definitely use the service again.

Thank you very much for a very pleasant couple of hours shopping.

Hopefully see you soon.


Absolutely fantastic.

Carlene was amazing!!

I have bought so many outfits that I love and tried things I wouldn’t normally have. So friendly and helpful. I will definitely recommend and do this again!!!

eva SAYs

Very good- Ella spent a lot of time with me at the beginning taking a full brief and all of her choices tailored to what I wanted. Would Highly recommend the service.